Site Information

Terms & Conditions

Terms, Conditions, and Privacy Policy

Payment Policy

  1. All purchases need to be paid for in full before any items are shipped.  Payment can be in the form of check, money order, debit card, or credit card. 
  2. Cash On Deliver (COD) shipment are not accepted. 
  3. All checks are subject to bank clearance before an order will be completed and shipped. 
  4. On credit card and debit card purchases, the cards will be charged at the time the items ship.

Special Orders

Special order items require at least a 50% nonrefundable deposit with either a check or money order.  No credit or debit cards will be accepted for deposits on special order items.

Special order deposits are non-refundable unless Rapto Worx is unable to complete manufacture of the special order item.

Shipping Policy

All orders

All orders will be shipped via United States Postal Service or United Parcel Service. A signature will be required for all orders totaling $300.00 or more.

Return Policy

  1. All returned items must be accompanied by the Rapto Worx Return Material Authorization form.
  2. No returns will be accepted for special order items.
  3. Customer is responsible for all return shipment costs unless the return is the result of an error made by Ratpo Worx.
  4. Unopened products may be returned with proof of purchase within 15 days for a full refund or exchange for a product of equal value.
  5. Opened products may be returned within with 15 days as long as the product is in factory new condition and accompanied by all original packaging, documentation, and other relevant components. A 10% restocking/repackaging fee will be deducted from the refund amount.

Parts Warrantee Policy

Rapto Worx, Inc. products are warranteed to be free from defects in material and workmanship subject to the limitations and conditions set forth in the warrantee information included with every purchase.  Any such defect of which Rapto Worx, Inc. is given written notice, as provided in the warrantee literature, within one year and ten days from the date of purchase by a customer will be remedied by Rapto Worx, Inc.

Privacy Policy

PLEASE READ THIS WEBSITE PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU ACCEPT AND AGREE TO THE PROVISIONS OF THIS POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY, DO NOT ACCESS THE WEBSITE.

This website privacy policy outlines the manner in which Rapto Worx collects and uses data associated with visitors to its website, www.RaptoWorx.com.

Anonymous Visitor Information

Rapto Worx, through its website www.raptoworx.com, may collect anonymous visitor information (including but not limited to IP address, pages visited, dates visited, and times visited) for the purposes of website enhancement, demographic analysis, and marketing research. Such information WILL NOT be tied to any personally identifiable visitor information (including but not limited to, name, mailing address, physical address, email address, or phone number).

Tracking Cookies

Rapto Worx may implement the use of tracking cookies or similar information on its website, http://www.RaptoWorx.com.  Tracking cookies or similar applications WILL NOT be used to gather the personally identifiable information of site visitors.

Voluntarily Submitted Personally Identifiable Information

At times it may be necessary for visitors to www.RaptoWorx.com to submit personally identifiable information to Rapto Worx (including but not limited to, name, mailing address, physical address, email address, or phone number). In the event such personally identifiable information is submitted, Rapto Worx will retain and use said information for the purpose or purposes specified by the submitting party.

Rapto Worx WILL NOT sell or otherwise transfer personally identifiable information to a third party.

Credit Card Information

Rapto Worx WILL NOT retain any customer credit card or other payment information on its property or on its computer systems.